Exchange & Refunds
Exchange
You can exchange any item within 14 days of delivery for another size, colour or piece of the same or higher value.
- Items must be unworn, unwashed and in their original packaging with all tags attached.
- Outlet items are exchange only.
- For hygiene reasons, accessories that have been used cannot be exchanged.
Refunds
If you’d rather return an item (non-outlet), contact us within 14 days of delivery. Once we receive and check the item, your refund is sent within 7 working days by InstaPay, mobile wallet or bank transfer.
Shipping costs
The courier fee for exchanges and returns is paid by the customer, unless the item arrived damaged or we sent the wrong piece — then it’s on us.
How to request
- Message us on WhatsApp with your order number, name and the item you’d like to exchange or return.
- We’ll confirm the details and arrange a pickup with the courier.
- Your new item is delivered (exchange) or your refund is sent (return) once the original is checked.
Refused at delivery
You can inspect your order before paying. If you refuse it at the door, only the shipping fee is due.